A mobile app that gives Stabilo customers direct access to their trade fair information.
We developed a mobile app for Stabilo for iOS and Android so customers get access to relevant information, communication and approval moments around trade fairs in one place. The app is linked to the existing Stabilo environment, so information no longer scatters across separate channels.
The challenge
Around trade fairs, a lot of communication, information and coordination ran through separate channels: email, phone and documents landing in different places. That cost Stabilo a lot of time to get the right information to customers quickly, follow up alerts well and handle approvals smoothly.
Stabilo's existing customer environment was valuable, but mainly built for the desktop. Stabilo wanted that same information and communication available on mobile too, when customers need it on the road or on the show floor.
Everything for the fair, at a glance.
When customers open the app they immediately see which fair is current, which information is ready for them and what needs attention.
View approval
What we built
We did not build a loose app next to the organisation, but a central mobile fair environment for customers. In one place exhibitors get access to fair and stand information, communication and alerts, documents and approval moments, with support for follow-up and customer questions.
The app is available for iOS and Android and connected via an API integration to the existing Stabilo environment. That means the app works with the same information as the systems Stabilo already uses, without data being kept twice.
Chat and support in the same environment.
Customers can ask their question in the place where their fair information lives. Stabilo keeps the conversation and relevant documents together.
Documents and approvals, without the detour.
The app makes important documents available on mobile and clearly shows customers which actions are done and what still needs attention.
Why custom was needed
This could not be a loose app next to the business, but a mobile layer on top of Stabilo's existing processes and systems. The app had to match how Stabilo supports customers around trade fairs. That is why we built custom instead of a standard solution.
What the app does
The result
The value is not in an extra channel, but in a mobile environment that brings information, communication and action together when customers need them. That is why we did not build a loose app for Stabilo, but a linked, scalable mobile layer on top of the existing environment.